Conflict Management in Communications Centers - 2009 CALNENA Preconference Class

CONFLICT MANAGEMENT IN COMMUNICATIONS CENTERS

Definition: conflict
1. controversy; quarrel: conflicts between parties.
2. discord of action, feeling, or effect; antagonism or opposition, as of interests or principles: a conflict of ideas.

Conflict occurs in every group of people, in any organization. Conflict creates unique problems when it occurs with a group of strong personalities working in public safety communications.

Effective conflict management in communications centers results in increased morale, higher retention rates, promotes professionalism, and increases productivity.

This course is intended for:
Managers, supervisors, training officers, and others within law enforcement and fire communications centers who have a supervisory role.

This course includes instruction on:

• Nature, modes, and perceptions of conflict
• Communication
• Power and Ego
• Tools for Success
• Application in Communications Centers

POST Plan IV

POST Course Control #1107-12433-08003

Instructor: Jeffrey Hebert - San Diego County Sheriff's Department

What Others Have Said About This Course

• "The most helpful part of the class was the information provided on how to apply the techniques within the comm center"
• "It was right on target.  Excellent class, great instructor"
• "I wish that everyone in the business could take this class!"
• "Jeff is a fabulous instructor"
• "I really liked the instructor.  I think he was well prepared and well informed on the topic."
• "Class was really informative.  The instructor was excellent!"
• "I thought Jeff did very well at engaging the participants and interacting with the class as a whole. Very enjoyable class!"
• "I especially enjoyed the interactive group activities."
• "The group discussions from different agencies were helpful and the instructor facilitated the discussions well with interactive group activities that kept students participating."
  

For additional information or questions, contact Melissa Hernandez at training@sdapsd.org, or by calling 619.342.7344

Prerequisite: Must be currently employed by a public safety agency

Classes presented by the San Diego Association of Public Safety Dispatchers are certified by the California Commission on Peace Officer Standards and Training and meet the continuing professional training requirements for California public safety dispatchers.

Monday, February 23, 2009 from 8:00 AM - 5:00 PM (PT)

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Town and Country Resort and Conference Center
500 Hotel Circle North
Sunrise Room
San Diego, CA 92108

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San Diego Association of Public Safety Dispatchers

The San Diego Association of Public Safety Dispatchers (APSD) develops and presents training courses for public safety dispatchers.

Classes presented by APSD are certified by the California Commission on Peace Officer Standards and Training and meet the continuing professional training requirements for California public safety dispatchers.

APSD works in conjunction with existing law enforcement, fire/EMS associations and resources to bring the needs and concerns specific to communications to the forefront.  APSD is an independent, non-profit association made up of fire and law enforcement communications center managers, supervisors, phone and radio dispatchers in San Diego County.

www.apsdonline.org

APSD is a 501(c)(3) non-profit organization  Tax I.D. 04-3730953

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